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Log into your computer as yourself and start the Outlook Desktop app. Add a Shared Email Mailbox Through Outlook 365 Desktop So all youd need to do is switch mail folders within. M obile devices must use OWA in a mobile browser. You can open multiple mailboxes and even Outlook files, simultaneously, using the same mail profile. The Android and iOS Outlook mobile apps currently do not support opening shared email accounts. Microsoft supports opening shared email accounts in the desktop version of Outlook and the Outlook Web App (OWA). It is your responsibility to contact the mailbox owner to request access to a shared mailbox. If the Service Desk cannot identify the shared mailbox owner, they can submit a ticket for you to the Postmaster requesting assistance identifying the owner of the mailbox. The only way to remove a folder from the Favorites is to use the right-click context menu.If you are unsuccessful in identifying the shared mailbox owner,Ĭ ontact the Service Desk. Although you can add folders to the Favorites by dragging and dropping, you can’t remove folders from the Favorites by dragging and dropping them back into the mailbox. The folder will still be available in the mailbox it just won’t be visible in the Favorites. Right-click a folder in Favorites and select “Remove from Favorites” to remove it. You can add or remove any folder you want in your Favorites. This means that if you delete a mail from a folder in your Favorites, then you are deleting it from the “real” folder shown in the mailbox. Folders that are displayed in the Favorites are not new folders or copies of existing folders they are shortcuts to folders in your mailbox. Then you can see the accounts order have been changes as follow screenshot shows. In this case, I drag the account to the top of all accounts. You can also drag and drop folders into the Favorites section. Click on an email account which you want to change its order in the Navigation Pane, then drag it to the place you like. The folder will then appear in the Favorites section. You can add any folder you like to the Favorites by right-clicking the folder in the Navigation pane and clicking “Add to Favorites.”